Service Terms and Conditions
PAYMENT TERMS:
A 50% deposit is required at the time of order. The balance is due before the job leaves our building. Specific jobs may require 75%-100&% payment up front due to supplies, and/or custom nature.
DELIVERY:
We prefer the client to pick up their own jobs. If shipping is necessary a representative will sort out shipping options, we offer UPS and Freight Delivery services for a nominal additional fee.
DISPUTES:
All of the products offered by Sign On Signs / Go Fast Wraps are custom-made projects that are not refundable. If the client has a concern with the job, the Client must contact Sign On Signs / Go Fast Wraps in writing. Sign On Signs / Go Fast Wraps will be given the opportunity to correct and resolve any disputes within 30 days by fixing the disputed project. Since all jobs are custom products, Sign On Signs / Go Fast Wraps must be given the opportunity to reprint or reinstall any job. In the event that the client issues a credit card charge back, or alleges he does not authorize the credit card transaction, the credit card company will issue an inquiry. When the credit company investigates the claim and if the credit card company’s decision is made in favor of Sign On Signs / Go Fast Wraps, the client will be held liable for all legal fees and professional research and discovery time associated with Sign On Signs / Go Fast Wraps having to file an Inquiry with the credit card company.
If a credit card dispute is decided in favor of Sign On Signs / Go Fast Wraps and if Sign On Signs / Go Fast Wraps suffers any loss of credit card business associated with a clients’ charge back request, the client will be liable for all legal fees and any credit card business Sign On Signs / Go Fast Wraps is not able to process during this period of the dispute resolution. In the event that the customer fails to make payment in full on the job invoice, the customer irrevocably authorizes Sign On Signs / Go Fast Wraps to remove the graphics supplied or take back any produced products. Since this is custom artwork…once the job is printed, delivered and/or installed all contracts are final and no monetary refunds can be issued. STORE CREDIT ONLY!
ESTIMATES & TAXES:
Estimates are good faith estimates based on job specification information provided by the client and current material costs. Pricing and schedule are subject to change upon receipt of artwork and approval of estimate. Pricing is good for 15 days from the date of the quote and does not include packaging or shipping charges unless specified. Estimates are contingent upon strikes, accidents, fire, availability of materials and all other causes beyond our control. Sign On Signs / Go Fast Wraps minimum order is $34.50 and we require a 50% deposit upon approval of estimate and 50% upon delivery based on agreed terms unless otherwise negotiated up-front in writing. The Client order is subject to applicable state and local taxes unless we have a Sales Tax Exemption form completely filled out denoting that said corporation is exempt from sales tax. Appropriate taxes will be applied to outstanding invoices until we receive this document.
PAUSE CLAUSE:
If the activity or decisions of the Client result in significant delays to the timeline that cause Sign On/Go Fast to move their team onto another project, Sign On/Go Fast will pause the project and restart it based on Sign On/Go Fast’s schedule and availability. Timelines will be adjusted accordingly. Company will have no liability associated with such pause. If Client desires that Company resume Work, Client must first make payment of the Pause Fee. The “Pause Fee” will be set in the Proposal, if the Proposal is silent on the Pause Fee, the Pause Fee will be set by default at $150.
In the event that the Client pause and/or delays a Project, Sign On/Go Fast shall be entitled to charge Client a fee, as determined in its sole reasonable discretion, to re-start the Project (“Re-Start Fee”). This Re-Start Fee shall take into consideration the time spent by Sign On/Go Fast rescheduling the Project and reacquainting itself with the Project’s needs. In addition to being subject to a Re-Start Fee, the Client is advised that in the event of such a pause and/or delay, project items previously selected and/or quoted may be discontinued, out of stock and/or be subject to a price increase. In this event, any re-work, requoting or reselecting of project items will also require an additional fee, to be determined by Sign On/Go Fast in its sole reasonable discretion. For purposes of this Agreement, a Client will be deemed to have “delayed”, “paused” and/or placed a Project “on hold” if the Client goes more than four (4) weeks without providing a full round of requested revisions post design meeting, or more than four (4) weeks withholding information needed to move the Project forward. Examples of such withholding of information include, but are not limited to, the failure of the Client to provide assets relating to the Company or the specific Project, the failure of the Client to communicate authorizations or revisions, the failure of Client to secure a scheduled installation window and/or the Client’s lack of response to proposals.
JOB CANCELLATION & ERRORS:
If the Client cancels the order before its completion, the Client shall be responsible for the cost of any proofs, artwork, materials re-stocking and work performed until cancellation notice is received in writing. In addition, Sign On Signs / Go Fast Wraps reserves the right to charge a 20% cancellation charge in addition to the actual charges to cover un-billed internal costs including scheduling, client communications and resources utilized. Sign On Signs / Go Fast Wraps will gladly re-image any job that has problems due to an error on the part of Sign On Signs / Go Fast Wraps. This does not include software limitations or improper set-up of a job by the client. Sign On Signs / Go Fast Wraps will not be held responsible for errors in work after final client Approval or neglect of final approval. No claims will be honored after 24 hours of receipt of any completed and delivered work.
Verbal orders will be accepted, but Sign On Signs / Go Fast Wraps will not be responsible for any verbal mistakes. EVERYTHING SHOULD BE IN WRITING. Sign On Signs / Go Fast Wraps will not accept responsibility for the inaccuracies in verbal orders by the customer.
LIMITATION OF LIABILITY & CONFIDENTIALITY:
Sign On Signs / Go Fast Wraps will not be responsible in any way for any materials supplied by the client. Original artwork is left at the Client’s risk and is not subject to replacement. Sign On Signs / Go Fast Wraps will not assume liability for damaged or lost files.
PROJECT START TIME, SUBSTRATES & INSTALLATION:
The start time of any project does not begin until ALL support files and items related to completion of the job are in house and the Client approves the artwork. Ultimately, the Client accepts full responsibility for determining if said purchased item will perform to their requirements on the substrate(s) to which they are applied.
APPOINTMENT CANCELLATION AND RESCHEDULING:
Canceling and Rescheduling. Customers may cancel or reschedule without penalty by notifying us in writing at least 48 hours before their scheduled appointment or reservation time. To cancel or reschedule, please contact your service writer via Shopmonkey or email us directly at info@signonnw.com.
Late Cancellation. Cancellations are considered “late” when the customer does not cancel or reschedule at least 48 hours prior to the scheduled appointment or reservation time. Late cancellations will result in the customer being charged a fee of $150 or up to 100% of jobs cancelled.
Missed Appointments. If a customer misses their scheduled appointment or reservation without canceling or rescheduling, see: Late Cancellation clause.
Provider Cancellation. If, for any reason, we must cancel your scheduled appointment or reservation, we will notify you as soon as possible and will work with you to reschedule.
TRADEMARKS & COPYRIGHTS:
Reproduction in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission. Sign On Signs / Go Fast Wraps is in no way responsible for obtaining permission and assumes that the Client has obtained permission before the work is submitted.
DESIGN & PRINTING:
Final Approved designs will become the property of the client once the job is completed and paid for. Sign On Signs / Go Fast Wraps will save your file in its native format on your supplied online file or flash drive. All other designs, and materials used to create the design will remain the property of Sign On Signs / Go Fast Wraps. Sign On Signs / Go Fast Wraps will only store artwork for one year. Any design fees associated with re-creating the clients design due to the client not having their art files will be charged to the client.
Sign On Signs / Go Fast Wraps will not be held responsible for any design layouts provided by the client. All original art must come ready to print. There will be a design fee for any changes made to client supplied art or layout. Design fee is $97.50 per hour.
ADDITIONAL COLOR MATCHING AND DESIGN:
If the Client’s files exceed the determined file set-up rate included in price of project, charges will be based on a rate of $97.50/hour with a $100 minimum and billed in 15 minute increments after the minimum is met. The Client will be notified of this charge prior to work being started and we require Client authorization before proceeding. If Sign On Signs / Go Fast Wraps is creating original artwork, design will be billed at a rate of $97.50/hour. Additional proofs will be charged at $20.00 each additional proof. Color matching charges are $100 per hour. Due to the nature of both screen and digital printing, we cannot match PMS colors exactly and give no guarantees to precise color matches. A +/- of 3% to 5% variation is acceptable industry-wide.
Use of Images and References to Completed Work: Sign On Signs / Go Fast Wraps may, at its sole discretion, use images of completed work and/or refer to Client in Sign On Signs / Go Fast Wraps portfolio and any other marketing materials.
It is the responsibility of the client to provide or purchase quality high resolution pictures for large format printing. Sign On Signs / Go Fast Wraps will not be held responsible for low resolution images provided by the client for printing.
Vehicle Wrap: Additional Terms, Conditions and Warranty Disclaimer:
INSTALLATIONS: Sign On Signs / Go Fast Wraps only guarantees final prints that are designed and set up by Sign On Signs / Go Fast Wraps. Sign On Signs / Go Fast Wraps reserves the right to VOID the warranty on any same day print and install jobs or any Rush Jobs. Sign On Signs / Go Fast Wraps disclaims all warranties on buses, planes, trains, RVs, custom vehicles and vehicles with OEM paint that is more 6 years old. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused during the installation or removal process to these decals.
A Wrap is NOT paint. There may be extreme curves, deep channels and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas you will see evidence of the original color of the vehicle. These may be small areas such as around door handles and the edges of the lights on the vehicles. A vehicle wrap is made by applying 52-60 inch vertical panels of vinyl. There will be 1-inch seams where the panels meet. On a complex design with many matching points, Sign On Signs / Go Fast Wraps cannot guarantee that the graphics will match 100% alignment due to extreme complex curves on the vehicle. A 5% margin is considered acceptable on large outdoor advertising projects.
Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3 dimensional curved vehicle wrap. This can vary up to several inches. This is normal and the wrap needs to be designed with this in mind.
It is not reasonable to expect printed vinyl wrap to cover and look exactly like paint or in all the same places look exactly the same. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut may have to be made into the vinyl that will reveal a small amount of the original vehicles paint color under the vinyl. In some cases a patch needs to be installed to conceal vehicles original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap Extreme curved surfaces such as mirrors and bumpers they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality. Sign On Signs / Go Fast Wraps cannot warranty those areas with extreme curves. It is the sole risk of the client if they choose wrap mirrors or other very tight curves. Sign On Signs / Go Fast Wraps will make the client aware of these areas before we begin the design.
If we are installing at the client’s nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature controlled environment, with a power supply and good quality lighting with a minimum of 5 feet working space around the entire vehicle. If in the opinion of the senior installer on site, conditions are not suitable for a high quality install of the wrap, the vehicle will be required to go to one of our nominated install locations. Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again this is not paint it is a special pressure sensitive vinyl material. Vehicles are not at exact right-angle curves. They maintain lines that are not 100% parallel to the ground. Due to this fact the graphics that are 2D printed graphics will not be at the exact same angle of the vehicle lines once the wrap is installed onto the 3D vehicle surface.
Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colors accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion. When we wrap over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl. Sign On Signs / Go Fast Wraps will not be held responsible for any damage, void of vehicle warranty or anything caused through the application of the vinyl products. Sign On Signs / Go Fast Wraps is not liable if during the installation of a wrap the clear coat of the car begins to peel off. Original painted vehicles should not have any problems with the clear coat peeling off.
The application process in many cases takes no longer than a day or two for full wraps and partial wraps can be done within one day. It is not a good idea to rush the install process as many things can go wrong. Sign On Signs / Go Fast Wraps reserves the right to take an additional day for any issues that may arise during the install.
Sign On Signs / Go Fast Wraps prefers to use our facility for installation. If client elects to have installation performed at their location, Sign On Signs / Go Fast Wraps will not be held liable for any issues related to improper install conditions such as temperature or dust.
The vinyl that is applied to original vehicle paint is warranted against adhesive failure and image quality for up to 3 years. The window perforated material is warranted for up to 1 years. Sign On Signs / Go Fast Wraps does not warranty any material that we do not install.
REMOVALS:
All removals are quoted separately. Wrap removal can be very time consuming. We charge by the hour for the labor. Sign On Signs / Go Fast Wraps will not be responsible for any paint, clear coat, or existing striping damage when we do a removal.
We cannot be responsible for damage to paintwork when the vinyl is removed, and would not advise application on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped.
WARRANTY & MATERIALS:
Sign On Signs / Go Fast Wraps offers a one-year warranty on the installation and one-year on the material applied to the windows. No warranty on horizontal direct sun exposure such as hoods, roofs, and/or deck lids. Any surface with less than a 10 degree slope will not be warrantied. The wrap warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. We recommend hand washing only. Avoid high pressure, power washing and be careful never to use an ice scraper on window graphics. Also avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. Sweeping or brushing off the windows with a soft broom and the use of a rear defroster will not damage your window wrap. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 3 weeks before washing your vehicle once applied.
AGREEMENT:
This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein, which may appear on Client’s formal order, will not be binding. Client acknowledges that Client has read, understands and hereby agrees and accepts these prices, fees, charges, use of images, specification and conditions stated herein and authorizes Sign On Signs / Go Fast Wraps to perform all work as specified. Client has also been presented with, has read and understands the color matching criteria and has selected the appropriate method for the design. Client understands that Sign On Signs / Go Fast Wraps cannot guarantee the quality of any artwork that is not set-up by Sign On Signs / Go Fast Wraps.
Thank you for taking the time to review all the situation variables that can potentially be encountered when working with vehicle wrap jobs. The proper care, maintenance & precautions of your vehicle wrap will allow for years of great looking advertising on your vehicle for everyone to enjoy.
Please feel free to contact us if you have any concerns or are unclear on any of the above-mentioned vehicle wrap disclaimers. We will gladly assist you with answers or to help explain anything you do not clearly understand about our vehicle wrap design, manufacture & installation service.
We reserve the right to refuse service to anyone.
Sign On Signs / Go Fast Wraps Vehicle Wrap Warranty Statement
The following warranty statement applies to products offered and services performed by Sign on Signs / Go Fast Wraps regarding their vehicle wrap and graphic services. Sign on Signs / Go Fast Wraps offers a comprehensive 12-month in-house warranty on all vehicles wrap and graphic products.
The warranty covers all major defects in installation and materials during the period of coverage, and includes removal of failed materials, generation of exact replacement materials, printing and installation as needed. Claims to this warranty must be started within the 12-month warranty period and are subject to investigation and approval by an authorized Sign on Signs / Go Fast Wraps representative. Warranty is void, if the client uses any powered pressurized hose or bristle brushes/ice scrapers. Pressure over 106 lbs can cause wrap failure; we always recommend hand washing.
This warranty is to cover the advertising value of graphic wrap and does not cover minor issues. In the case of failure of the vehicle wrap by Sign on Signs / Go Fast Wraps, responsibility is limited to, at its option, replacing and repairing the portions of the wrap that are defective or damaged. All repairs under the warranty are to be performed exclusively at the Sign on Signs / Go Fast Wraps Oregon facilities. New materials created and installed in the process of performing the warranty repairs are covered under the same warranty coverage as the materials being replaced, but the warranty expiration dates on the new materials will be the same as the original materials with no extension to the original overall warranty term.
Artwork must be printed from the original files. No changes or updates are permitted without additional charges. This warranty does not cover damage done to the wrap, materials, or installation from negligence, misuse as in lack of care of the wrap, failure to keep the wrap clean, damage from accidents, damage from road debris, general wear and tear, and/or any other failure not of a product or installation origin. Damage to the wrap from pre-existing vehicle damage is not covered under this warranty. The warranty does not cover damage to the wrap from any/all emblems left on the vehicle by the client that are wrapped over and cause an improper installation.
Most vehicle wrap failures will occur within the first month or so while the vehicle wrap material still has its elasticity. Any bubbles or peeling should be brought to our attention within this period of time so that we can repair the issues while the vinyl still has pliability. Failure to bring in the vehicle to us immediately upon discovery of such issues will void this warranty. This warranty does not cover windshield wiper abrasion to window perforated wrap material. The above warranty is the only warranty provided by Sign on Signs / Go Fast Wraps for its vehicle wrap product. Sign on Signs / Go Fast Wraps makes no other warranties or guarantees, either expressed or implied. This warranty supersedes all previous vehicle wrap warranty statements made by Sign on Signs / Go Fast Wraps. Warranty statement effective: January 1, 2024
We recommend keeping your wrap clean. You should wash your vehicle at least once a month. Do not wash your vehicle in the first 3 weeks. A reminder to hand wash only. For optimum longevity, garage or cover your vehicle at night. Call us with any questions or concerns.
Sign On Signs 2201 E Portland Rd / Go Fast Wraps 901 N Industrial Pkwy / Newberg, OR 97132 info@signonnw.com 503.538.0650